SERVICE CONTRACT
To support our customers and their operations, we provide an extensive range of services for our products throughout the various stages of their life cycle.
Benefits of service contracts for our customers
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Our services help guarantee our product reliability and enhance their optimal performance in all types of situations.
We offer a range of different service packages – from basic to extended services – for a wide variety of different applications.
Read more about the benefits and savings our service contracts offer you
- Rapid assistance troubleshooting in faulty situations
- Secure, stable production without unnecessary delays
- More focus on your core business
- Equipment operates with high uptime throughout its life cycle
- Cost-effective spare part service – the right spares at the right place
Service packages and agreement
Once you have selected an appropriate service package, we will send you a service contract to sign. The contract includes a mutually agreed upon schedule for executing the services.
Basic
Data maintenance for plant and programs
Monitoring the plant life cycle and customer reports
User support in faulty situations via phone or remote assistance
Technical assistance from our experts
Information system with project information, programs and project development tools
Extended – added to the basic package
Mechanical and automation plant condition check once a year
Storage of critical automation components to ensure fast delivery
Control system update to the latest version and update reports to the standard level
Train the plant operator to use the new features when updating
LinkOne web portal ensures quick and easy ordering of plant spare parts
Performance optimization – added to the extended package
Two-day plant check, twice a year
Process analysis and determining the current state provide a basis from which to design an action plan according to defined objectives. These may include increasing the concrete mixing plant’s production capacity or adjusting the dosing equipment to a special production
Check the tare weights of scales and calibrate, if necessary
Implement remote control and diagnostics to forecast maintenance work, spare parts and upgrades needs and to execute minor system corrections (Internet connection to be provided by the customer)
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